What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days for delivery. Sea shipment options are also available for bulk orders.
Do you support mix and match for products?
Yes, we support mix and match across our product range and can provide a One Stop Shopping Solution based on your requirements.
Do you offer customization services like logo printing?
Yes, we provide customization for logos, colors, designs, and packaging. Minimum Order Quantities (MOQ) apply depending on the service.
How do you handle product quality issues?
If there is any quality issue, please contact us within 14 days of receipt with photos identifying the problem for a resolution.
What are your standard trade terms and loading ports?
We accept EXW, FOB, CNF, and CIF terms. Our primary loading ports are Shantou and Shenzhen.
How long does it take to send out the goods?
For 1-5 cartons, goods are sent within 5 days of payment. Larger container orders (20GP/40HQ) take approximately 12-14 days.