Frequently Asked Questions
1. Are you a trading company or a manufacturer?
We are a manufacturer with our own factory and have been engaged in the amusement industry for over a decade. We have customers around the globe, and you are welcome to visit our factory in China to experience our amusement rides.
2. What type of surface is this amusement ride suitable for?
This amusement ride is suitable for use on flat, hardened surfaces, such as concrete, tiled, or marble floors.
3. For which age group of children is this equipment suitable?
Our amusement rides are suitable for children aged 3 and above. Children under 3 should be accompanied by their parents when playing.
4. Is the installation and maintenance of this amusement ride convenient?
Our amusement rides mainly arrive complete and usually require minimal complex installation, with only a few parts needing simple assembly. Additionally, our dedicated team provides support services to promptly answer any questions you might have.
5. What kind of warranty service does this amusement ride offer?
We offer a one-year warranty on the core components of the amusement ride and promise lifelong maintenance. We will provide some spare parts for free based on your order. To ensure your equipment operates continuously and reliably, we suggest purchasing additional spare parts when buying the equipment.
6. Are the voltage and plug of the product compatible with our local standards?
The voltage and plug types of the product can be customized to meet your specific requirements. It is advised to consult our online customer service for more detailed advice.
Whoo Toys
