Q1: What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) which normally takes 3-9 days for delivery. Sea shipment options are also available for larger orders.
Q2: Do you support mix and match for products?
Yes, we support mix and match. You can pick various products to combine in your order. We provide a One Stop Shopping Solution for your convenience.
Q3: Do you offer customization services like adding a logo?
Yes, we offer full customization including logos, colors, design, and packaging. Note that there are specific MOQ requirements for different customization levels.
Q4: How do you resolve product quality issues?
If there is a quality issue, please contact us within 14 days of receipt with photos. We will evaluate the issue and provide a suitable solution.
Q5: What are your accepted trade terms?
We commonly work with EXW, FOB, CNF, and CIF terms.
Q6: How long does it take to send out the goods?
For 1-5 cartons, we ship within 5 days of payment. For larger bulk orders (20GP/40HQ), the lead time is approximately 12-14 days after payment.
Whoo Toys
